Introduction:

Sarab Herbs.com (‘Website’) is an online service owned, operated, and managed by Sarab Herbs and Partners (‘Sarab Herbs’ or ‘we’ or ‘us’). In using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at sarabherbs@gmail.com or call us on 92 56 56 76 76. We reserve the right to change the terms and conditions of this User Agreement from time to time.

Ownership of rights:

Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Sarab Herbs. All information displayed, transmitted, or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of some of the content on the Website may be owned by third parties. This site is designed, updated, and maintained by Sarab Herbs or its licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display, or in any way commercially exploit any of the content available on the Website.

Accuracy of content and invitation to offer:

We have taken all care and precaution to try and provide accurate data and information. In the preparation of the content of this Website, in particular, to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. All prices are displayed inclusive of GST. Packaging may vary from that. The weights, dimensions, and capacities given are approximate to the displayed price. We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, the colors you see will depend on your screen, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery. All products/services and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions of this User Agreement. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order. No act or omission of Sarab Herbs prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have supplied us with your email address or phone number, we will notify you by email and/or phone number, as the case may be, as soon as possible to confirm receipt of your order and email/contact you again to confirm dispatch and therefore acceptance of the order.

General Terms of Use:

Being eligible to use and by using the website/ transacting on the Mobile App or through any other mode of communication/ by making any purchase vide the aforementioned means, User hereby agrees to be bound by the Terms of Use;

User is hereby authorized to use the website for a lawful purpose and for the purposes as mentioned under the policies of Sarab Herbs and Google only, any violation of the policy will lead to strict legal action against the User in terms of the policies and applicable laws;

Sarab Herbs strives to provide the best prices possible on products and services to users buying or availing from the Website. However, Sarab Herbs does not guarantee that the price will be the lowest in the city, region, or geography. Prices and availability are subject to change without notice or any consequential liability on the Sarab Herbs;

Sarab Herbs has a network of vendors and reserves the right to pass on the orders to any of the vendors for fulfillment.

The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of promotion;

All offers on Products shall be for limited stocks and are for a limited period(s). Sarab Herbs may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such events, the revisions, as the case may be, will be updated on the website accordingly;

A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Sarab Herbs;

We don’t run the promotions that prompt users to initiate a purchase, download, or other commitment without first providing all relevant information and without obtaining the user’s explicit consent promotions that represent our services in a way that is not accurate, realistic, and truthful;

All products sold on Sarab Herbs.com through our sellers are genuine. All sellers listing their products on Sarab Herbs.com are required to enter an agreement to list and sell only genuine products. And sellers determine the prices of the products they sell. We guarantee the condition of the item you buy when you purchase from sellers on Sarab Herbs.com. However, this guarantee is not applicable for manufacturing defects.

In case of Cash back offers extended by banks during the aforesaid period, the user will, in addition to this Terms of Use Policy, be governed by the Terms and Conditions of the said bank/card issuer;

Sarab Herbs may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks, or for any other reasons whatsoever, cancel the orders placed by Users. Sarab Herbs’s decision of cancellation of order shall be final and Sarab Herbs shall not be liable for such cancellation(s) whatsoever;

Expected delivery time as mentioned on the website may vary than the usual time of delivery;

Sarab Herbs strives to provide accurate products, services, and pricing information. Typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Sarab Herbs may, at its discretion, either contact the User for instructions or cancel the User’s order and will notify the User about such cancellation;

Sarab Herbs shall have the right to modify the price of a product or service at any time, except third-party products, without any prior information.

Cancellation by Sarab Herbs: There may be certain orders that Sarab Herbs is unable to accept and must cancel. Sarab Herbs reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accepts and undertakes that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of the User’s order includes, without limitation, non-availability of the product or quantities ordered by the User, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Sarab Herbs’s credit and fraud avoidance department;

Sarab Herbs may also require additional verifications or information before accepting any order. Sarab Herbs will contact the User if all or any portion of the User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after the credit card has been charged, the said amount will be reversed back in the User’s credit card account;

Cancellation by the User: In case of requests for order cancellations, Sarab Herbs, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Sarab Herbs receives a cancellation notice and the order has not been processed/ approved by Sarab Herbs, Sarab Herbs shall cancel the order and refund the entire amount to the User within a reasonable period of time;

Sarab Herbs will not be able to cancel orders that have already been processed, it is pertinent to note that Sarab Herbs has the full right to decide whether an order has been processed or not. User hereby agrees and undertakes that the decision taken by the Sarab Herbs is acceptable to User and User shall not create any dispute on the decision taken by Sarab Herbs on cancellation;

Sarab Herbs reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Sarab Herbs as per certain criteria. Sarab Herbs Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below-mentioned criteria, which may not be exhaustive, viz:

Products ordered are not for self-consumption but for commercial resale;

Multiple orders placed for same product at the same address;

Bulk quantity of the same product ordered;

Invalid address given in order details;

Any malpractice used to place the order.

Sarab Herbs Reserves the right, at its sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to the user;

Limitation of Liability: Under no circumstances Sarab Herbs’s liability shall exceed giving the User a replacement of the same product/ alternate product of the same value;

These terms and conditions are subject to Indian laws and any dispute shall be subject to the jurisdiction of the courts in Mohali (India) only.

Usage Restrictions:

You shall not use the Website for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations, or code of practice.

Gaining unauthorized access to other computer/network systems.

Interfering with any other person’s use or enjoyment of the Website.

Breaching any applicable laws.

Interfering or disrupting networks or websites connected to the Website.

Making, transmitting, or storing electronic copies of materials protected/unprotected by copyright without the permission of the owner.

You are not permitted to host, display, upload, modify, publish, transmit, update or share any information on the Website that

belongs to another person and to which you do not have any right to;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

harm minors in any way;

infringes any patent, trademark, copyright, or other proprietary rights;

violates any law for the time being in force;

deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

impersonate another person;

contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer resource including the Website;

threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

You are also prohibited from:

violating or attempting to violate the integrity or security of the Website or its content;

transmitting any information (including job posts, messages, and hyperlinks) on or through the Website that is disruptive or competitive to the provision of services by us;

intentionally submitting on the Website any incomplete, false, or inaccurate information;

making any unsolicited communications to other users of the Website;

using any engine, software, tool, agent, bot(s), or other device or mechanism (such as spiders, robots, avatars, or intelligent agents) to navigate, search or extract data from the Website;

attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;

copying or duplicating in any manner any of the content on the Website or other information available from the Website;

framing or hotlinking or deep linking any content on the Website.

Quantity Restrictions:

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to anyone as we may deem fit.

Pricing Information:

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the e-mail address or the contact number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event, we accept your order the same shall be debited to your credit/debit card account and duly notified to you by email or the contact number, as the case may be, that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account. We strive to provide you with the best value, however, prices and availability are subject to change without notice.

Our promotional offers/discounts are not sitewide and are limited to selected categories. Coupon codes may not be applicable on categories like diapers, baby food, etc., or such other product or service as may be determined by us at our sole discretion.

Indemnity:

We disclaim all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Mohali, Punjab. All disputes will be subject to arbitration in Chandigarh in English by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996 (as amended from time to time). Each party to the arbitration shall bear its own cost.

You agree to defend, indemnify and hold harmless Sarab Herbs, its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Sarab Herbs or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Eligibility to use:


Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Website. We reserve the right to terminate your membership and refuse to provide you with access to the Website at our sole discretion. The Website is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. We make no representation that any products or services referred to in the materials on this Website are appropriate for use, or available outside India. Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order at our sole discretion. Those who choose to access this Website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. We will deliver the products only within states having an open import policy and will not be liable for any claims relating to any products ordered from restricted states. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.